📊 Overview
Live Config
Outcomes
Avg Duration by Outcome
Last 14 Days
📞 Single Call
📋 Batch Call
CSV Columns
Required: phone, customer_name
Customer details (optional): salutation, bank_name, product, emi_amount, bounce_charges, emi_due_date, closing_date, loan_account_number
total_amount and the three …_words fields are auto-computed if left blank.
🚀 Campaigns
Create Campaign
Campaigns
🤖 Agent Profiles
Create Profile
Profiles
✏️ Global System Prompt
Use placeholders {lead_name}, {business_name}, {service_type}. Saved here applies to all calls without an agent-profile prompt.
📅 Appointments
📝 Call Logs
Recent Calls
👥 CRM — Contacts
All Contacts
⚙️ Settings (Bring Your Own Keys)
LiveKit Cloud
Google Gemini
Vobiz SIP Telephony
Twilio SMS (optional)
S3 Recordings (optional)
Cal.com (optional)
Tool Toggles
Pick which tools the agent can call. Empty = all enabled.
Cost Rates
Per-call cost in Call Logs is computed from these rates × actual call duration and Gemini token usage. SIP & LiveKit are flat ₹/min. Gemini is real per-token usage (audio + text), priced in USD per 1M tokens.
📋 Live Logs
📑 Reports
Filters
Results
—👤 Users & Roles
Create User
All Users
Permission Matrix
Roles map to dashboard screens. Viewer is read-only on every screen they can see.
🔧 Setup Guide
Quick Start
- Run supabase_schema.sql in your Supabase SQL Editor.
- Open ⚙️ Settings → fill in LiveKit, Gemini, Vobiz credentials → Save each group.
- Click ⚡ Create SIP Trunk in LiveKit in the Vobiz section.
- Open ✏️ AI Prompt → customise for your business → Save.
- Open 🤖 Agents → create at least one profile.
- Open 📞 Single Call → test with your own number.
Cost Breakdown
Reference rates. Per-call cost in 📝 Call Logs is computed from actual duration + real Gemini token usage using the editable rates in ⚙️ Settings → Cost Rates.